What we collect
We only collect details that help us answer enquiries, deliver services, and keep the site running properly. That can include contact information, project notes, browser and device data, and technical logs used to spot abuse or performance issues. Need an exact list? We can provide one, but we don’t pad it out with noise.
When you share satellite imagery, routing data, or geospatial files with us, we use them only for the purpose you’ve agreed. Could we process your information without understanding the context? Not responsibly.
How we use information
- To reply to demo requests, support enquiries, and commercial questions.
- To configure AI workflows, improve map data quality, and document project outcomes.
- To maintain site security, detect fraud, and troubleshoot errors.
- To meet legal, accounting, and contractual duties where relevant.
We don’t sell your data. We don’t rent it out. And we don’t use it for unrelated profiling just because we can.
When we share data
Sometimes we work with trusted processors such as hosting, analytics, or email providers. They only receive the minimum they need to do their job, and they’re expected to safeguard it properly. If a law, regulator, or court requires disclosure, we’ll comply to the extent we’re obliged to do so.
Are there moments when a project needs a specialist partner? Yes, and we’ll disclose that relationship where it matters.
How we protect it
Security is layered. Access is restricted, credentials are managed carefully, and we review the systems that touch personal or project data. We also keep an eye on retention, because storing something forever isn’t the same as protecting it.
Our controls are designed to reduce risk, not promise magic. No system is perfect, but ours is built to be disciplined, traceable, and reviewed.
Your rights and choices
You can ask for access, correction, restriction, or deletion of your personal information, subject to the limits of applicable law. You can also object to certain processing or request a copy of the information we hold about you.
If you’d like to make a request, email us at [email protected]. Want a quicker route? Include your name, the email address you used, and a short description of your request.
Contact details
TerraGrid AI
8 Ballygall Place
Dublin, Dublin, IE
Phone: +353882573111
Email: [email protected]
